The Kroc Center Announces Multi-Phase Re-Opening Plan
The Kroc Community Center is excited to inform you that we will be opening our doors once again starting May 27! We have been in contact with the Brown County Health Department and are taking their recommendation of using WEDC, CDC and Red Cross guidelines during our return.
We want to ensure we are taking the necessary precautions to open in a way that we feel is safe, and that allows you to enjoy the amenities you love. Our opening will be phased, with added safeguards to protect the health of our members and staff as we get back to a new normal.
In Phase One, beginning May 27, our Fitness Floor and Walking Track will be open to a limited number of members, with equipment spaced throughout the fitness floor and gym for safe social distancing. Our hours will be Monday-Friday, 6:00 am-7:00 pm.
At this time we will only be open to members. We will not be accepting Day Passes or member guest passes to ensure our members have first access to the facility.
Please see our visual below, which outlines our re-opening phases as they currently stand, in terms of what is available to you. Please also see our FAQ section below that for answers to common questions. If you have any further questions, or would like to take your membership off hold or restart your membership, please call our front desk at 920.884.5007.
Re-Opening FAQs
Here are some common questions. Don’t see the answer you need here? Please call us at 920.884.5007
Q: How will I know what parts of the building are open, and when?
A: See the chart above. Items listed as currently unavailable are planned to resume at some point during phase 3.
Q: When will the playground be open?
A: The playground is public, and its opening is therefore dependent on the parks department and when they deem it is safe to reopen public playgrounds. We continue to monitor their status and will open our playground as soon as it is deemed safe.
Q: Why isn’t the pool open right away? When will it be open?
A. We are following recommended guidelines for pool safety, and taking the time to train our staff on the latest safety protocol. Our pool will open for limited use by members in phase two.
Q: When will Pickleball, Basketball, and other group sports be available in the gym?
A: Right now we are looking at phase 3 for the return of organized sports in the gym.
Q: When are Group Fitness classes starting?
A: We have continued to offer Group Fitness classes virtually and on demand. In-person classes are planned for some time in phase 3.
Q: When is open gym available?
A: We are looking to reintroduce this in phase 3.
Q: When can we use drop-in Child Watch again?
A: We are looking to reintroduce this in phase 3.
Q: When will I be able to purchase or use a Day Pass?
A: Day Pass purchasing and use will likely return in phase 3.
Q: How do I get my gift card for missed registration classes when you were closed?
A: Please visit our welcome desk during business hours and our Membership Services team will assist you.
Q: How do I change my membership?
A: Please contact our Membership Services Team at 920.884.5007
Q: I put my membership on hold. Can I reactivate it early, and how do I do that?
A: Yes, you can reactivate your membership early by contacting our Membership Services Team at 920.884.5007
Q: What if I want to keep my membership on hold beyond the time the hold is set to expire?
A: Contact our Membership Services Team at 920.884.5007 so we can work out a solution that is best for your needs.
